Business Systems Analyst

The Business Systems Analyst investigates business process or systems problems and determines appropriate solutions to business problems that meets the business requirements. The Business Systems Analysts ensures that IT products meet the usability and reliability requirements of the business and its users. The Business Systems Analyst provides first line support on business systems and compiles reports related to business performance.

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Account Relationship Manager

A leading telecommunications company that provides VoIP in the heart of Cape Town is looking to hire an exceptional Account Relationship Manager to join their growing team.

You will primarily be advising prospects. It involves responding to a prospect’s needs and using your knowledge of cloud-based phone system to advise on the best solution.

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VoIP Technical Support (Tier 2)

Join a successful and growing telecommunications company in the heart of Cape Town.

The successful candidate will be responsible for handling escalated and complex technical support issues for customers of the Freedom phone system such as those related to call routing, failed calls, third party VOIP phones and devices integration, remote provisioning of VOIP phones and devices, troubleshooting service usage etc., monitoring server and phone logs, using various management and provisioning tools.

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Operations IPT Engineer (Asterisk)

The Junior Operations IPT Engineer is responsible for the smooth running of our customer IPT environments and troubleshooting customer incidents, particularly those with inbound or outbound call centres.  The Junior IPT Engineer will support environments where infrastructure includes, but is not limited to, local wired network equipment, network storage, Linux compute, MySQL database or voice…

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HR Data Analyst

The HR analyst plays a crucial role in collecting, structuring, analyzing, and reporting on HR processes and data. A key member of the Group Productivity team, responsible for compiling, organizing and analyzing large volumes of performance data. The ideal candidate is proactive, has a positive attitude and is well organized and adept at managing deadlines…

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Senior IT Support Engineer (MS Exchange)

The Senior IT Support engineering position has responsibilities focused around the smooth running of our customers computing environment ensuring server, storage, back-up, OS and application availability is maintained at the highest level. This is achieved by performing routine maintenance, testing failover and back up, implementing best practices etc.

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Tier 3 Support Engineer

The Tier 3 Support Engineer is responsible for providing our customers with high level support either as a point of escalation from the Tier 1 & 2 support engineers or in conjunction with other specialist teams within Operations. You will ensure that service level agreements are met whilst delivering reliable resolution of customer technical issues when raised via support lines, Livechat, email or self-service portals. 

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Database Administrator (MS SQL)

This position will report to the Network Operations Centre Manager and will work closely with all senior team members of the IT Department.

The focus of the Database Administrator (DBA) is to see to the regular maintenance, health and integrity of all centralised database systems. In addition, we expect you to contribute ideas, identify opportunities, suggest solutions and share expert knowledge within our team.

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Wintel Engineer (Third Line Analyst)

This is an opportunity to work for a large international group that provides managed services to enterprise level customers across a wide range of industries and technologies. They are looking for a skilled technical engineer to remotely deliver senior 3rd line support and project services to multiple international customers, in line with contractual SLAs and KPIs.

This is an opportunity to work for a large international group that provides managed services to enterprise level customers across a wide range of industries and technologies.

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Instructional Designer

The Instructional Designer will provide vision, leadership and coordination in designing, developing, and delivering blended courses, and technologically-enhanced instructional materials. Responsibilities: Communicate effectively in visual, oral and written form Identify and respond to ethical, legal, and political implications of design in the workplace Update and improve knowledge, skills, and attitudes pertaining to the instructional design…

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