Senior SysOps
Cape Town
Posted 5 years ago
This is an opportunity for a Senior 3rd Line Support Analyst to work for a large international group that provides managed services to enterprise level customers across a wide range of industries and technologies. Supporting email, collaboration and Windows Server technologies across various customers. This is an infrastructure support role and not focused on user/account administration.
- Supporting customers’ messaging and collaboration environments remotely from Cape Town
- Incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework
- Pro-active monitoring using, amongst others, automated tools/reports where available
- Project work for new deployments/migrations/upgrades as required
- Root-cause analysis for complex issues as per the problem management process
- Out-of-hours rotational standby
- Ad-hoc out of hours work as required for changes and project work
- Creating and reviewing on a regular basis documentation assisting the team in its day-to-day work
- Assess supported customer environments with a view to suggesting initiatives that could serve to improve the levels of support and service we provide as a team
- Mentor and assist team members when required
Knowledge/Skills
5 – 7 years’ experience in the following areas:
- Microsoft Exchange 2013+ (Implementing, managing and supporting)
- Microsoft Office 365/Exchange Online (Implementing, managing and supporting)
- Microsoft Skype for Business (Implementing, managing and supporting)
- Microsoft Windows Server OS in an Enterprise environment (Implementing, managing and supporting)
- Microsoft Windows Active Directory Services (Implementing, managing and supporting)
- Microsoft Azure (Azure AD & Azure AD Connect)
- PowerShell scripting (analyse, edit & create)
- Documentation (Knowledge Articles, SOP’s, etc.)
Desirable Knowledge/Skills
- Microsoft Teams
- Microsoft SharePoint Online
- Mobile Device Management
- Email Archiving Solutions (Symantec Enterprise Vault, Mimecast)
- Knowledge and experience of email security and hygiene products (Symantec Mail Security for Exchange, Mimecast and Cisco IronPort)
- ITIL
Qualifications
- MCP, MCITP and/or MCSE certification in Exchange 2010/2013/2016, and/or Exchange Online/Office 365.
- Certification relating to any or all of Microsoft Skype for Business, Mimecast, Symantec Enterprise Vault (Desirable)
Deadline for applications is 30/01/2019
For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za
Job Features
Job Category | Information Technology |