Senior SysOps

Cape Town
Posted 5 years ago

This is an opportunity for a Senior 3rd Line Support Analyst to work for a large international group that provides managed services to enterprise level customers across a wide range of industries and technologies. Supporting email, collaboration and Windows Server technologies across various customers. This is an infrastructure support role and not focused on user/account administration.

 

  • Supporting customers’ messaging and collaboration environments remotely from Cape Town
  • Incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework
  • Pro-active monitoring using, amongst others, automated tools/reports where available
  • Project work for new deployments/migrations/upgrades as required
  • Root-cause analysis for complex issues as per the problem management process
  • Out-of-hours rotational standby
  • Ad-hoc out of hours work as required for changes and project work
  • Creating and reviewing on a regular basis documentation assisting the team in its day-to-day work
  • Assess supported customer environments with a view to suggesting initiatives that could serve to improve the levels of support and service we provide as a team
  • Mentor and assist team members when required

 

Knowledge/Skills

5 – 7 years’ experience in the following areas:

 

  • Microsoft Exchange 2013+ (Implementing, managing and supporting)
  • Microsoft Office 365/Exchange Online (Implementing, managing and supporting)
  • Microsoft Skype for Business (Implementing, managing and supporting)
  • Microsoft Windows Server OS in an Enterprise environment (Implementing, managing and supporting)
  • Microsoft Windows Active Directory Services (Implementing, managing and supporting)
  • Microsoft Azure (Azure AD & Azure AD Connect)
  • PowerShell scripting (analyse, edit & create)
  • Documentation (Knowledge Articles, SOP’s, etc.)

 

Desirable Knowledge/Skills

  • Microsoft Teams
  • Microsoft SharePoint Online
  • Mobile Device Management
  • Email Archiving Solutions (Symantec Enterprise Vault, Mimecast)
  • Knowledge and experience of email security and hygiene products (Symantec Mail Security for Exchange, Mimecast and Cisco IronPort)
  • ITIL

 

Qualifications

  • MCP, MCITP and/or MCSE certification in Exchange 2010/2013/2016, and/or Exchange Online/Office 365.
  • Certification relating to any or all of Microsoft Skype for Business, Mimecast, Symantec Enterprise Vault (Desirable)

Deadline for applications is 30/01/2019

For more information, call Nova Buchan on 073 393 9731 or send your CV to  Nova@capitaledgerecruitment.co.za

Job Features

Job CategoryInformation Technology

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