Desktop Engineer

Permanent

Free State

Posted 3 years ago

Technical engineering position, with responsibilities focused around the smooth running of our customers environment, ensuring that system availability is maintained at the highest level and any issues that arise are dealt with within SLA.

Role Responsibilities:

Take ownership of Customers’ requests and be proactive when dealing with Customers’ issues.
To ensure all requests meet or exceed the contractual Service Level Agreements.
Always maintain high customer-care levels.
Actively seek to improve and grow own skill and knowledge in appropriate areas.
Perform Incident Management to ensure that the appropriate action is being taken to meet SLAs and service is restored for the customer.

Key Performance Indicators:

Change Implementation Quality.
Complete Partnership and Technical Skill Certifications Requirements.
Customer and End User Satisfaction and Relationships.
Customer Service Improvements.
Identify Project Opportunities.
ISO 270001 and 20000 Compliance.
Project Execution and Service Transition Quality.
Ticket Management Disciplines and SLA’s.
Timesheet Completion Quality.
Any added goals.

Experience: 2+ Years

Technical desktop support in an end user environment.
Advance working knowledge of MS Office & Windows7/8/10 and Office 365 products
Experience in troubleshooting and administering Video conferencing equipment.
Experience of configuring, troubleshooting and administering office printers.
Good understanding of General IT equipment e.g., Desktops, Applications, Servers, Switch, routers etc.
Experience in performing VIP Desktop support.

Qualifications:

Graduate or qualified by experience.
CompTIA A+
CompTIA N+ (preferable, not mandatory)
Microsoft 365 Certified: Modern Desktop Administrator Associate
MCSA Windows 10

Deadline for applications is 2022/04/30

For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za

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Information Technology

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