Service Provisioning Team Leader

Permanent

Cape Town

Posted 5 years ago

The purpose of this role is to competently manage staff and workflows whilst maintaining the highest level of client service and quality. Service Provisioning Team Leader is to centralise the management of new, changed and cancelled services for our customers, ensuring that all such cases and requests are proactively driven and actively worked. The Service Provisioning Team Lead will ensure that new service requests requiring more comprehensive coordination or project management are appropriately flagged, assigned and managed, working closely with the PMO and other internal service driven and technical departments.

Responsibilities:

Provisioning and Service
Customer Champion
Team Working & Leadership
Personal Performance and Development
Measurement and Review

Qualifications and Experience:

Minimum of 2 years hands-on experience in a Service Provisioning / Onboarding or Service Delivery function
Bachelor’s degree in Computer Science, Information Systems, Telecommunications, Engineering or MCSE/MCP/CCNA certification or qualifications are desirable
ITIL v3 Foundation desirable
Conversational knowledge of PSTN, ADSL, FTTC, FTTP, Unified Comms, VoIP, O365 and Microsoft Azure
Logical approach to problem solving
Excellent communication skills with good time management
Proven experience in planning and budgeting

Deadline for applications is 25/12/2019

For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za

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Information Technology

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