Service Provisioning Team Leader

Permanent
Cape Town
Posted 7 days ago

An international IT Services Company would like to appoint a Service Provisioning Team Leader. The purpose of the role is to centralize the management of new, changed and cancelled services for their customers, ensuring that all such cases and requests are proactively driven and actively worked. The Service Provisioning Team will ensure that new service requests requiring more comprehensive coordination or project management are appropriately flagged, assigned and managed, working closely with the PMO and other internal service driven and technical departments.

 

  • Centralize the management of provisioning work for all products in their portfolio
  • Ensure high quality customer communication and ticket management for all provisioning cases
  • Ensure customers receive the correct products and services, at the correct cost and in the expected timeframes
  • Ensure all products and services provisioned are accurately billed, and that billing is accurately ceased at the point of cancellation
  • Develop and maintain repeatable processes for the provisioning and termination of all products in their portfolio
  • Develop and maintain templates for standard service implementation and termination, with resource estimates

 

Responsibilities

 

  • Provisioning and Service
  • Customer Champion, ensure customers are proactively and accurately updated and appropriate customer expectations are set and managed.
  • Team Working & Leadership
  • Personal Performance and Development
  • Measurement and Review

 

Qualifications and Experience

 

  • Minimum of 2 years hands-on experience in a Service Provisioning / Onboarding or Service Delivery function
  • Bachelor’s degree in Computer Science, Information Systems, Telecommunications, Engineering or MCSE/MCP/CCNA certification or qualifications are desirable
  • ITIL v3 Foundation desirable
  • Conversational knowledge of PSTN, ADSL, FTTC, FTTP, Unified Comms, VoIP, O365 and Microsoft Azure
  • Logical approach to problem solving
  • Excellent inter-personal skills with good time management
  • Proven customer service and communication skills

 

Deadline for applications is 30/11/2018

For more information, call Nova Buchan on 073 393 9731 or send your CV to  Nova@capitaledgerecruitment.co.za

Job Features

Job CategoryCommunications, Information Technology, Office Support

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