Network Specialist (Private Cloud)
Permanent
Cape Town
Posted 9 months ago
Join a UK IT MSP as a Senior Network Engineer for a large UK-based client in Cape Town. To thrive in this role, you will have a solid background in network administration and architecture with a passion for network management and a commitment to providing exceptional service.
Main Responsibilities:
- Platform/Infrastructure Support: Join a dedicated team providing platform and infrastructure support for a large UK-based client.
- Maintenance and Management: Collaborate with the Service Integrator, 3rd line Infrastructure support specialists, and 3rd parties to ensure the stability, availability, performance, and security of the platforms.
- Documentation Quality: Maintain high standards of documentation.
- Service Management: Adhere to ITIL-based policies and practices within a Service Management framework.
- Change and Release Activities: Plan and document changes, including patch and upgrade management and communication.
- Configuration Data: Ensure the currency and accuracy of configuration data.
- Incident Management: Handle incidents and issues with timely escalation and communication.
- Risk Management: Manage issues and risks effectively.
Skills and Experience:
- Education: Degree in Computer Science or related field.
- Communication: Excellent written and spoken communication skills.
- Customer Service: Proven customer service skills and a positive, enthusiastic, and supportive attitude.
- Incident Management: Ability to take ownership of and resolve incidents.
- Teamwork: Strong ability to work under pressure and support team members.
- Technical Skills: Effective keyboard skills, analytical fault-finding, and knowledge of network performance monitoring.
- Interpersonal Skills: Strong interpersonal skills, including listening, building rapport, establishing empathy, and demonstrating awareness of internal and external issues calmly and politely.
Responsibilities:
- Network Performance: Monitor network performance and integrity.
- Issue Resolution: Resolve escalated issues from lower tiers of support by troubleshooting both cloud and local infrastructure.
- Network Maintenance: Plan, schedule, and perform network maintenance, repair, and upgrades.
- Automation: Automate tasks and assess their effectiveness.
- Security: Oversee and test security measures, such as access authentication and disaster recovery.
- Technical Support: Support other team members on technical issues.
- Documentation: Maintain complete technical documentation.
- Network Improvements: Suggest improvements related to network performance, capacity, and scalability.
Requirements:
- Technical Expertise: Expertise in Azure Networking (NSG/VNETs/VPNs).
- Experience: Industry-related experience as a Senior Network Engineer or Network Administrator.
- Certifications: Professional certifications (e.g., CCNP, CCDP).
- Network Administration: Solid background in network administration and architecture.
- Protocols: In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g., BGP, OSPF).
- Security: Familiarity with access control models and network security.
- Hardware Knowledge: Knowledge of Cisco, Juniper, and Fortigate network devices.
- Diagnostic Tools: Experience with network diagnostic, monitoring, and analysis tools (OMS / N-able).
Deadline for applications is 2024/06/30
For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za
Job Features
Job Category | Information Technology |