Network Specialist (Private Cloud)

Permanent
Cape Town
Posted 9 months ago

Join a UK IT MSP as a Senior Network Engineer for a large UK-based client in Cape Town. To thrive in this role, you will have a solid background in network administration and architecture with a passion for network management and a commitment to providing exceptional service.

Main Responsibilities:

  • Platform/Infrastructure Support: Join a dedicated team providing platform and infrastructure support for a large UK-based client.
  • Maintenance and Management: Collaborate with the Service Integrator, 3rd line Infrastructure support specialists, and 3rd parties to ensure the stability, availability, performance, and security of the platforms.
  • Documentation Quality: Maintain high standards of documentation.
  • Service Management: Adhere to ITIL-based policies and practices within a Service Management framework.
  • Change and Release Activities: Plan and document changes, including patch and upgrade management and communication.
  • Configuration Data: Ensure the currency and accuracy of configuration data.
  • Incident Management: Handle incidents and issues with timely escalation and communication.
  • Risk Management: Manage issues and risks effectively.

Skills and Experience:

  • Education: Degree in Computer Science or related field.
  • Communication: Excellent written and spoken communication skills.
  • Customer Service: Proven customer service skills and a positive, enthusiastic, and supportive attitude.
  • Incident Management: Ability to take ownership of and resolve incidents.
  • Teamwork: Strong ability to work under pressure and support team members.
  • Technical Skills: Effective keyboard skills, analytical fault-finding, and knowledge of network performance monitoring.
  • Interpersonal Skills: Strong interpersonal skills, including listening, building rapport, establishing empathy, and demonstrating awareness of internal and external issues calmly and politely.

Responsibilities:

  • Network Performance: Monitor network performance and integrity.
  • Issue Resolution: Resolve escalated issues from lower tiers of support by troubleshooting both cloud and local infrastructure.
  • Network Maintenance: Plan, schedule, and perform network maintenance, repair, and upgrades.
  • Automation: Automate tasks and assess their effectiveness.
  • Security: Oversee and test security measures, such as access authentication and disaster recovery.
  • Technical Support: Support other team members on technical issues.
  • Documentation: Maintain complete technical documentation.
  • Network Improvements: Suggest improvements related to network performance, capacity, and scalability.

Requirements:

  • Technical Expertise: Expertise in Azure Networking (NSG/VNETs/VPNs).
  • Experience: Industry-related experience as a Senior Network Engineer or Network Administrator.
  • Certifications: Professional certifications (e.g., CCNP, CCDP).
  • Network Administration: Solid background in network administration and architecture.
  • Protocols: In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g., BGP, OSPF).
  • Security: Familiarity with access control models and network security.
  • Hardware Knowledge: Knowledge of Cisco, Juniper, and Fortigate network devices.
  • Diagnostic Tools: Experience with network diagnostic, monitoring, and analysis tools (OMS / N-able).

 

Deadline for applications is 2024/06/30

For more information, call Nova Buchan on 073 393 9731 or send your CV to  Nova@capitaledgerecruitment.co.za

Job Features

Job CategoryInformation Technology

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