Technical Support Engineer T1

Permanent

Cape Town

Posted 3 weeks ago

1st Line Technical Support Engineer

Are you a technically curious, service-driven IT professional looking to grow your career? A growing Managed Service Provider (MSP) in Cape Town with a reputation for excellence, is currently looking to hire a 1st Line Technical Support Engineer to join their team.

This is a fantastic opportunity to gain hands-on experience across a wide range of technologies, work alongside highly skilled engineers, and build your career in a supportive, growth-focused environment.

What You’ll Do:

Provide 1st line support to a global client base via email, phone, and remote tools
Troubleshoot and resolve hardware, software, and network issues
Support Microsoft technologies, both cloud and on-premise
Collaborate with senior engineers on more complex incidents and project work
Document IT systems and solutions, including network diagrams and processes
Occasionally visit client sites in South Africa for on-site support and implementation
Deliver high-quality, client-focused service with professionalism and attention to detail

What You’ll Bring:

Experience (1–2 years) with:

Windows 10/11
Microsoft Server (2016, 2019, 2022)
Office 365, Exchange, OneDrive
Active Directory, Group Policy, DHCP, DNS
Basic networking (VLANs, IP routing), wireless networking
SIP/IP telephony
Enterprise antivirus (Bitdefender preferred)
Backup solutions (e.g., Veeam, MSP360, LiveVault)
Troubleshooting third-party apps and systems

Nice-to-Haves:

Microsoft, SonicWALL, or HP Networking certifications
Knowledge of SharePoint, firewalls, and IT security best practices
Exposure to virtualization (Hyper-V, VMware, vSphere)

You Are:

A confident communicator with a customer-first attitude
Well-organized and calm under pressure
Detail-oriented, with strong time management skills
Proactive, adaptable, and a natural problem-solver
Comfortable working independently and collaborating within a team
Willing to step outside your job scope when needed

What You’ll Get:

Work with a collaborative, high-performing technical team
Career development and growth opportunities
Exposure to a broad tech stack and hands-on learning
A culture that values initiative, learning, and technical curiosity

If you’re looking for a role where you can make a real impact, grow your technical skills, and be part of a close-knit, ambitious team, we’d love to hear from you.

Location: Cape Town

Deadline for applications is 30/07/2025

For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za

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Job Features

Job Category

Information Technology

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