Senior Service Desk Engineer
Are you looking to join a successful international IT managed services company? You will be part of an international Service Desk team that will be supporting customers desktop environments; The Desktop Engineer will support, deploy, configure, secure, manage, and monitor devices and client applications. The Desktop support engineer will adhering to ITIL principles such as problem, incident and change management.
The service desk is a 24×7 operation with main support hours aligned with US business operational hours. Individuals will work to a rotational, staggered shift pattern.
Key Performance Indicators:
- A high command of the English language both written and verbal is essential.
- Achieve services in line with agreed customer SLA, for you and your team.
- Maintain and improve customer satisfaction levels.
- Part take in training 1st line service desk analyst to increase first contact resolution.
- Keep all customer related support documentation up to date.
- Keep abreast on technology required to support the various customers.
Experience:
- Excellent working knowledge of MS Office & Windows XP/Windows7/Windows10 and Office 365 + Mac. Various mobile technologies.
- 3-5 years in the Customer Service industry with direct input into a technical environment.
- Solid understanding of General IT equipment e.g. Switch, routers, RAM etc.
Qualifications:
- Minimum Grade 12 – subjects such as: Mathematics, Computer Science
- OR IT Diploma
- OR 3 years qualified by relevant experience.
Desirable
- MCSA Windows 10
- MCSA Office 365
- MCSE/CCNA
- SCCM
Deadline for applications is 30/03/2021
For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za
Job Features
Job Category | Information Technology |