Infrastructure Support Engineer (Tier 3)
Permanent
Cape Town
Posted 4 years ago
Our client and international IT Managed Services Company are looking to hire an experienced 3rd Line support engineer to provide remote support to various international customers across Email & Collaboration, Wintel, Virtualisation and Cloud technologies. This is an infrastructure support role and not focused on user/account administration.
- Supporting customers’ infrastructure environments remotely from Cape Town
- Incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework
- Pro-active monitoring using, amongst others, automated tools/reports where available
- Project work for new deployments/migrations/upgrades as required
- Root-cause analysis for complex issues as per the problem management process
- Ad-hoc out of hours work as required for changes and project work
- Creating and reviewing on a regular basis documentation assisting the team in its day-to-day work
- Assess supported customer environments with a view to suggesting initiatives that could serve to improve the levels of support and service we provide as a team
- Mentor and assist team members when required
Requirements
- Minimum 4 years advanced Windows Server 2008 to Windows Server 2016
- Microsoft Active Directory 2008 or higher (AD, DHCP, DNS, Group Policy)
- Microsoft CA’s, SSL certificates and Public Key Infrastructure
- Minimum 1 – 2 years’ Microsoft Azure implementation, configuration & management
- Minimum 4 years advanced vSphere 5.5 or later
- Excellent understanding of network basics (IP addressing, subnets, routing, firewall behaviour, etc).
- Excellent skills in drafting or updating technical documentation
- Microsoft Exchange 2013 or higher
- Microsoft Office 365/Exchange Online
- Microsoft Skype for Business
- PowerShell scripting (analyse, edit & create)
- Advanced Citrix XenApp 7.6 or Later experience
Desirable Knowledge/Skills
- Microsoft Teams
- Microsoft SharePoint Online
- Mobile Device Management (Intune)
- Email Archiving Solutions (Symantec Enterprise Vault, Mimecast)
- Knowledge and experience of email security and hygiene products (Symantec Mail Security for Exchange, Mimecast and Cisco IronPort)
- Minimum 2 years’ experience in creating technical designs for the above technologies
- Symantec EndPoint Protection v12+ Administration and Support experience
- Advanced Citrix XenApp 7.6 or Later experience
Qualifications
- MCP, MCITP and/or MCSE certification in Exchange 2013+, and/or Exchange Online/Office 365
- MCP, MCITP and/or MCSE certification in Windows Server 2012+
Desirable Qualifications
- VMware VCP 5.5+
- Certification relating to any or all of Microsoft Skype for Business, Mimecast, Symantec Enterprise Vault
- Citrix CCA-V or CCP – V
Deadline for applications is 15/10/2020
For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za
Job Features
Job Category | Information Technology |