Technical Support Engineer (3rd Line)

Permanent

Cape Town

Posted 4 months ago

Are you an experienced IT professional with strong 3rd line support experience and a knack for solving complex technical problems? Join our Cape Town-based team supporting clients across the UK, US, Europe, Asia, and South Africa both remotely and onsite.

You’ll work in a fast-paced, highly technical, and collaborative environment. Beyond day-to-day support, you’ll contribute to exciting infrastructure projects, upgrades, presales work, and more. We’re big on continuous learning and offer a supportive space for growth.

Key Responsibilities:

Provide 1st to 3rd line support to a global client base via phone, email, and remote tools
Troubleshoot on-prem and cloud Microsoft technologies and 3rd party apps
Perform onsite visits (SA clients), hardware support, and liaise with vendors
Collaborate on project delivery with the professional services team
Document systems and network configurations
Support presales, project scoping, and solution design
Deliver exceptional client service, going above and beyond when needed

Examples of Work:

Building Hyper-V high-availability environments
Deploying advanced network security appliances
Upgrading legacy server environments
Troubleshooting network performance
Designing and deploying new office networks
Managing infrastructure change requests

Skills & Experience:

Advanced knowledge of Active Directory, DHCP, DNS, Group Policy
Strong networking (VLANs, VPNs, Firewalls, IP routing, cybersecurity)
Wireless networking, SIP/IP telephony, and endpoint protection
Virtualisation (Hyper-V), backup solutions (e.g., Veeam, MSP360)
Windows Server & OS, Microsoft 365, Azure, AWS (GCP a plus)
Experience with compliance documentation and user training

Desirable:

Certifications in Microsoft 365, Fortigate, HP, SonicWall, Dell
Autotask PSA and RMM tool experience
SharePoint configuration
Project management or presales experience

What We’re Looking For:

Customer-focused, proactive problem solver
Calm under pressure, organised, and detail-oriented
Strong communicator and team player
Flexible, collaborative, and eager to grow

Deadline for applications is 30/07/2025

For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za

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Information Technology

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