Senior Unified Comms Engineer

Permanent

Cape Town

Posted 5 years ago

The Senior Unified Comms Team has responsibilities focused around the smooth running of our customer’s bespoke unified comm environments, particularly those with inbound or outbound call centres.

As a member of the Senior Unified Comms Team you will help set the technical strategy for customers around Incident, Problem and Change Management.

You will work alongside Project, Transition and Service Delivery management teams to assist in the smooth transition and acceptance of new customers and technologies into the MSC.

The Senior Unified Comms Engineer will support environments where infrastructure includes, but is not limited to, local wired network equipment, network storage, Linux compute, MySQL database or voice specific application servers (ie. Asterisk, QueueMetrics, ViciDial).

The role forms part of the highest point of technical escalation within the MSC for customers as such you will be expected to participate in high impact, high urgency incidents where prompt resolution and root cause analysis is required. Your technical experience, as well as your strong troubleshooting skills, will be paramount in this role.

You will develop and maintain custom scripts and applications such as wallboards for call centres and APIs to interact between Asterisk/Vicidial/customer backend, and perhaps simple web interfaces for client interactions.

Experience:

5+ years with a successful track record in Linux server administration and Asterisk telephony environment.
Professional in Asterisk.
Professional in Linux OS.
Experience in Asterisk and dial-plan coding.
Strong MySQL skills such as maintaining databases, repairing and understanding structure.
In-depth knowledge of QueueMetrics troubleshooting.
Knowledge of VICIdial and troubleshooting.
Solid foundation on how to proactively monitor Linux servers.
Experience in Asterisk and dial-plan coding.
Knowledge of Wireshark.
Packet capture.
Trace analysis.
Knowledge of Ansible.
Ability to script in Bash.
Strong PHP skills.
Good HTML, CSS and JavaScript skills advantageous.

Good knowledge of basic network switching & routing to assist in troubleshooting voice quality and potential network issues.

Qualifications:

Required:

DCAA (Digium Certified Asterisk Administrator)
Any form of Linux certification

Advantageous:

DCAP (Digium Certified Asterisk Professional).

Deadline for applications is 15/07/2020

For more information, call Jackie Jacks on 072 487 3387 or send your CV to Jackie@capitaledgerecruitment.co.za

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