3rd Line Support Engineer
Location: Cape Town, South Africa (Hybrid)
Type: Full-time | Level: Senior Support (3rd Line)
Working Hours: Aligned to UK and SA business hours, with occasional flexibility required.
Are you a skilled IT professional with strong 3rd line support experience and a passion for solving complex technical challenges? We’re looking for an experienced 3rd Line Support Engineer to join our Cape Town-based team. You’ll support clients across the UK, Europe, the US, Asia, and South Africa both remotely and onsite when required.
Our environment is fast-paced, collaborative, and highly technical. Beyond support, you’ll also have the opportunity to get involved in exciting projects, maintenance, upgrades, presales, and more. We value continuous learning and provide a supportive environment for career growth.
Key Responsibilities
- Provide 1st to 3rd line support via phone, email, and remote tools to a global client base.
- Attend onsite visits to troubleshoot and implement IT solutions (SA-based clients).
- Resolve hardware issues and coordinate with third-party vendors as needed.
- Troubleshoot and resolve issues related to Microsoft technologies (cloud and on-premises), as well as various third-party applications.
- Collaborate with the professional services team on complex technical issues and assist with project delivery.
- Maintain up-to-date documentation of all systems and network configurations.
- Participate in technical presales support, design, and project scoping.
- Deliver outstanding customer service, going the extra mile when needed.
Examples of Work You’ll Be Doing
- Building Hyper-V high availability replication environments.
- Deploying high availability network security appliances.
- Upgrading legacy server environments.
- Troubleshooting network performance bottlenecks.
- Designing and building new office site networks.
- Managing and executing infrastructure change requests.
Skills & Experience Required
- Strong knowledge of Active Directory, Group Policy, DHCP, and DNS.
- Advanced experience in networking: VLANs, VPNs, Firewalls, Cybersecurity, IP routing.
- Hands-on experience with wireless network technologies.
- Backup technologies (e.g., Veeam, MSP360, LiveVault) – both cloud and on-prem.
- Virtualisation expertise, specifically with Hyper-V.
- Solid background in infrastructure monitoring and alerting to ensure uptime.
- Understanding of enterprise endpoint protection systems.
- Proficiency in Windows Server (2012R2 through 2022) and current Windows OS.
- Working knowledge of cloud platforms: Microsoft 365, Azure, AWS, and Google Cloud (AWS/Google Cloud experience is advantageous).
- Familiarity with SIP/IP telephony.
- Exposure to compliance, policy documentation, and user training.
Desirable Certifications / Experience
- Certifications with Microsoft 365, HP, Fortigate, SonicWall, or Dell.
- Experience with Autotask PSA and RMM tools.
- Microsoft SharePoint configuration skills.
- Project Management and/or Presales experience (preferred but not essential).
What We’re Looking For
- Positive, proactive, and customer-focused mindset.
- Strong troubleshooting and diagnostic capabilities.
- Cool-headed under pressure and able to manage strict deadlines.
- Highly organised, detail-oriented, and a self-starter.
- Great communication skills—both written and verbal.
- Enthusiastic team player, willing to support others and contribute across the business.
- Flexible to occasionally work outside normal hours and attend in-person team engagements.
Why Join Us?
We’re a close-knit team that believes in supporting each other and creating a fun, productive, and positive work environment. Remote work is supported, and we value face-to-face time now and then to keep connected.
We actively encourage professional growth, career development, and cross-functional learning. You’ll have every opportunity to expand your technical expertise and take on new challenges.
If you’re ambitious, solutions-driven, and love working across diverse technologies and international clients, this role is for you.
Apply now to join a team that values excellence, curiosity, and collaboration.
Deadline for applications is 30/07/2025
For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za
Job Features
| Job Category | Information Technology |