Server Support Engineer (Compute)
The MSC Operations Team is responsible for the smooth running of our customer’s server and platform environments and the initial troubleshooting of customer incidents. The Team supports environments where infrastructure includes, but is not limited to, the Azure Platform, Linux and Microsoft Operating Systems and roles as well as backup solutions.
The team supports customers through the resolution of incidents relating to infrastructure as reported by the customer or our monitoring platform, as well as through performing general maintenance based on best practice methods raised through schedule tasks or through our monitoring platforms.
Role Responsibilities:
- Day-to-day support of our customer’s network and server environments.
- Perform project related duties regarding new deployments or development requirements.
- Troubleshooting technical faults and providing satisfactory fixes to the customer.
- Regularly updating customers on progress of faults by telephone and email.
- Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.
- Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required.
- Providing day to day administration for managed service customers.
- Providing input to customer facing Technical Incident Reports.
- Capturing repeat faults and undertaking root cause analysis.
- Proactive identification of fault trends.
- Maintaining and updating customer technical documentation.
- Constant knowledge capture and sharing.
- Stay up to date and accredited within the current technologies.
- Work with the other departments to understand and share technical strategy.
Experience:
Essential (2+ Years)
- Experience of configuring, troubleshooting and administering the Microsoft Windows Server Operating System (2012, 2016, 2019) and key roles, including Active Directory, DNS, DHCP IIS, FTP, DFSR/ADFS/AD Connect and Clustering.
- Experience of configuring, troubleshooting and administering VMware ESXi 6.x – 7.x, vSphere SRM and vSphere Replication.
- Experience of configuring, troubleshooting and administering Microsoft Hyper-V 2012 – 2016.
- Experience in administrating Microsoft Azure and Office 365.
- Experience of administering/scheduling Backup and Replication Solutions (HP Data Protector, Veeam, Backup Exec, Commvault).
- Administration & troubleshooting of Compute Hardware. (Dell, IBM, HP)
- Administration and Configuration of Microsoft System Centre Configuration Manager.
- Experience in administering Microsoft Azure.
- Experience in administrating Azure AD.
Desirable
- Experience of configuring, troubleshooting and administering Exchange 2010 and above.
- Network switching and routing experience. (Ubiquiti, Netgear, Dell, HP)
- Proficient understanding of PowerShell scripting.
- Administrating Microsoft SQL Server.
- Experience in maintaining and administrating Azure ASR and executing DR Tests.
- Experience in maintaining Azure Security Centre compliance.
- Experience of administering and maintaining Azure backups.
Qualifications:
- Microsoft MCSA / MCSE / MCITP
- VMware VCP – (Desirable)
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Azure Administration (AZ-104)
- Microsoft 365 Certified: Enterprise Administrator Expert (MS-100 and MS-101) – (Desirable)
- Veeam Certified Engineer – (Desirable)
- Commvault Certified Professional – (Desirable)
The deadline for applications is 2023/04/15
For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za
Job Features
| Job Category | Information Technology |