Messaging Engineer (Tier 2)

Permanent
Cape Town
Posted 3 years ago

Messaging support analyst specialising in messaging and collaboration technologies, supporting contracted customers.

 

Requirements  

  • Supporting customers’ messaging and collaboration environments.
  • Incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework.
  • Pro-active monitoring using, amongst others, automated tools/reports where available.
  • Project work for new deployments/migrations/upgrades as required.
  • Root-cause analysis for complex issues as per the problem management process.
  • Out-of-hours standby based on a 4-5 week rotation.
  • Ad-hoc out of hours work as required for change requests and project work.
  • Creating new and reviewing existing documentation on a regular basis.
  • Assess supported customer environments with a view to suggesting initiatives that could serve to improve the levels of support and service we provide as a team.
  • Mentoring and assisting team members on a regular basis.
  • Identifying knowledge gaps and sharing your knowledge and experiences with your colleagues.
  • Identify opportunities for improvement and streamline existing processes.
  • Excellent verbal and written (English) communication skills.
  • Build good relationships with our customers, Service Managers, Delivery Leadership and your colleagues.
  • Need someone that can maintain a good sense of humour under extreme pressure situations.

 

Essential Knowledge/Skills

  • Implementing and supporting Microsoft Exchange 2013, 2016 and Office365 (Exchange Online & Sharepoint Online).
  • Implementing and supporting Microsoft Teams.
  • Implementing and supporting Veritas Enterprise Vault archiving & journaling.
  • Knowledge and experience in eDiscovery.
  • Knowledge and experience in Modern Device Management (MDM) using Intune as a management tool to create & support policies of these devices.
  • Knowledge and experience using Powershell.
  • Awareness and working knowledge of email security and hygiene products like Symantec Mail Security for Exchange, Hybrid systems and Mimecast.
  • A very good understanding of Microsoft Active Directory (AD) and Certificate Management.

 

Desirable Knowledge/Skills

  • Implementing and supporting Exchange 2019, Azure Information Protection (AIP), Azure Active Directory (AAD) & Network Load Balancing.
  • Experienced using litigation technologies and data hosting, as well as knowledge of the General Data Protection Regulation (GDPR) or Protection of Personal Information Act (POPIA).

 

Qualifications

  • Microsoft 365 Certified: Messaging Administrator Associate or Teams Administrator Associate or Microsoft certifications relating to Exchange Server 2010 / 2013 / 2016.
  • Microsoft 365 Certified: Teamwork Administrator Associate or other certification relating to Sharepoint, Mimecast or Enterprise Vault. (Desirable)

 

Deadline for applications is 2022/05/30

For more information, call Nova Buchan on 073 393 9731 or send your CV to  Nova@capitaledgerecruitment.co.za

Job Features

Job CategoryInformation Technology

Apply Online

A valid email address is required.
A valid phone number is required.