MSC Platform Support Engineer (Azure)

Permanent
Cape Town, Gauteng
Posted 4 years ago

The MSC Platform Support Team has responsibilities focused around the smooth running of our enterprise cloud, managed private clouds, managed services customer environments and internal cloud environments ensuring server, storage, network and hypervisor availability is maintained at the highest level. The team also supports server operating systems when required in bespoke service requirements.

 

This is achieved by performing routine maintenance, testing failovers and back up as well as implementing best practices.

 

As a senior engineer you will be responsible for supporting the Operations 1st Line Teams with complex incidents, problem ownership to resolution and performing changes adhering to ITIL principles at all times. You will also be required to support the Operations 1st Line Team out of hours as part of an on-call rota.

 

You will be required to work on a staggered shift schedule to cover support for offshore customers in different time zones and will also be required to support the Operations 1st Line Team “out of hours” as part of an on-call rota

.

This role has strong emphasis on Microsoft Azure, Windows and Linux Servers.

 

Role Responsibilities:

  • Support and administration of our customer’s server operating systems and hosting platform environments.
  • Perform project and transition related duties regarding new deployments or development requirements.
  • Troubleshooting technical faults and providing satisfactory fixes to the customer.
  • Updating customers on progress of faults by telephone and email.
  • Updating ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.
  • Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required.
  • Providing administration for managed service customers.
  • Providing input to customer facing Technical Incident Reports.
  • Capturing repeat faults and undertaking root cause analysis.
  • Proactive identification of fault trends.
  • Maintaining and updating customer technical documentation.
  • Constant knowledge capture and sharing.
  • Development of peer relationships with key Suppliers.
  • Work with the other departments to understand and share technical strategy.

 

Experience

Essential (2+ Years)

  • Administrating and maintaining the Azure Platform.
  • Managing Azure AD.
  • Maintaining and administrating Azure ASR and executing DR Tests.
  • Maintaining Azure Security Centre compliance.
  • Azure cost management and Security Optimization.
  • Administrating Microsoft 365.
  • Administering and maintaining Azure backups.
  • Configuring, troubleshooting, and administering and patching Linux systems.
  • Configuring, troubleshooting, patching and administering the Microsoft Windows Server Operating System (2012, 2016, 2019) and key roles, including Active Directory, DNS, DHCP IIS, FTP and Clustering.

Desirable: (Any)

  • Experience of configuring, troubleshooting, and administering Exchange 2007, 2010 and 2016.
  • Administration and Configuration of Microsoft System Centre Configuration Manager.
  • Administration & troubleshooting of storage systems.
  • Proficient understanding of PowerShell scripting.
  • Network switching and routing experience.

 

Qualifications

  • Microsoft Azure AZ-900. (Fundamentals) – (Essential)
  • Microsoft Azure AZ-103/4. (Administration) – (Essential)
  • Microsoft MCSA – (Essential)
  • ITIL Foundation. – (Desirable)

Deadline for applications is 15/06/2021

For more information, call Nova Buchan on 073 393 9731 or send your CV to  Nova@capitaledgerecruitment.co.za

Job Features

Job CategoryInformation Technology

Apply Online

A valid email address is required.
A valid phone number is required.