Desktop Support Engineer (Team Lead – Service Desk)
Permanent
Gauteng
Posted 5 years ago
The role of the Analyst is to take ownership of end to end management of incidents logged in the Call Logging System for clients/customers to in order to reduce aged incidents, drive the progression of incidents towards resolution quickly and to resolve incidents within SLA. Support on-site end user base troubleshooting desktop and application related incidents
Delivery Responsibilities:
- Incident Management
- Escalation management
- Trend reporting
- Reporting
Experience:
- Good working knowledge of MS Office & Windows XP/Windows7/Windows10 and Office 365
- 1 year in the Customer Service industry with direct input into a technical environment.
- Good basic understanding of General IT equipment e.g. Switch, routers, RAM etc.
Qualifications:
- Grade 12 – subjects: Mathematics, Computer Science.
- MCSA Windows 10
- MCSA: Office 365
Desirable
- MCSE/CCNA
- SCCM
Additional Skills
- A high command of the English language both written and verbal is essential.
- Self-motivated with the ability to work unsupervised.
- Attention to detail
- Punctuality
- Excellent verbal and written communication skills
- Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease
- Possess proficient analytical and decision making skills
- Drive and Energy.
- Demonstrate clear purpose, enthusiasm and commitment.
Deadline for applications is 30/12/2019
For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za
Job Features
| Job Category | Information Technology |