Support Engineer (3rd Line)

Permanent
Cape Town
Posted 2 months ago

Are you a skilled IT professional with a passion for problem-solving? An IT Managed Services Provider is seeking an experienced 3rd Line Support Engineer to join their team in Cape Town.

 

They are a dynamic company with a focus on technical excellence and customer satisfaction. Their team values collaboration, innovation, and continuous learning.

 

Job Role Overview:

As a 3rd Line Support Engineer, you will provide technical support to our clients based in the UK, SA, Europe, Asia, and the US. This role involves both remote support and on-site visits, troubleshooting IT hardware and software issues, and collaborating with senior engineers on projects and complex issues.

 

Skills and Experience Required:

 

  • 3-4 years of experience in a similar role
  • Strong technical skills in Microsoft technologies (Windows, Server, Active Directory, etc.)
  • Knowledge of Cloud Platforms (M365 Suite, Azure, AWS, Google Cloud)
  • Understanding of network technologies (VLANs, VPNs, Firewalls, etc.)
  • Experience with backup technologies and virtualization
  • Excellent troubleshooting and problem-solving abilities
  • Certifications in relevant technologies (e.g., Microsoft 365, HP, Fortigate) are desirable
  • Experience with Mac OS, Autotask PSA and RMM, Microsoft SharePoint, and project management is a plus

 

Other Requirements:

 

  • Positive attitude and strong work ethic
  • Ability to work well under pressure
  • Excellent communication and customer service skills
  • Self-motivated and well-organized
  • Willingness to learn and adapt to new technologies
  • Flexibility to work on an on-call rota and occasional travel

Deadline for applications is 30/01/2024

For more information, call Nova Buchan on 073 393 9731 or send your CV to  Nova@capitaledgerecruitment.co.za

Job Features

Job CategoryInformation Technology

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