Service Desk Analyst
The 1st Line Service Desk Analyst is part of a dedicated team assisting customers with first level support on various technologies. Service Desk activities includes phone handling, email management, 3rd party management, first contact resolution and engaging with resolver teams within the wider business.
The requirement is for a 24×7 operation with main support hours aligned with US business operational hours. Individuals will work to a rotational, staggered shift pattern.
The candidate should ideally have 2-3 years’ experience working in a managed services or similar IT environment and possess a high level of customer service, technical skills and multi-tasking.
Qualifications:
- IT Diploma or qualified by experience.
- Vendor aligned certifications in related technologies.
- Ideally the candidate will have had exposure to a wide range of technology and possess qualifications in (or studying towards) MCDE, ITIL v3 or V4.
Additional Skills/Attributes:
- The ability to communicate both verbally and electronically in a clear, professional manner.
- A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
- At least one year’s experience in an IT Service Desk or Helpdesk role or an equivalent IT degree.
- Knowledge of Office 365 and Sharepoint
- Ability to deal with high impact, high profile, incidents and deal with senior level technical engineers.
- Client focussed and with customer care
- Professional telephone manner.
- Enthusiastic, energetic and confident.
- Broad understanding of IT infrastructure, networking or servers and peripherals.
- Good PC skills, MS Office packages.
Deadline for applications is 30/03/2021
For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za
Job Features
Job Category | Information Technology |