IT Service Desk Operations Manager

Cape Town, Gauteng
Posted 2 months ago

We are currently recruiting Operation Managers for an international IT Services Desk. One will be based in JHB and one in CT. The ideal candidate will have experience working in an IT Service management capacity and that is able to manage the day to day service delivery to remote service customers. If you enjoy building relationships with your colleagues and stakeholders and you are able to deliver world class customer service then this position is for you.


  • Lead service desk teams and service take-on’s
  • Revenue improvement and cost reduction
  • Team Management
  • Contract and SLA management
  • Relationship management with service delivery managers & customer and Account Teams.



  • Demonstrable experience of working in an IT Service management capacity.
  • Experience in leading IT service delivery teams. Thorough knowledge of the operations of remote support services in a centralized environment
  • Must be a detail oriented, analytical and an independent thinker
  • Excellent communication, presentation, and writing skills
  • Proven people management skills.
  • Understanding of corporate IT environments and their relationship to users of the IT Infrastructure.
  • General awareness of developments in the IT industry.
  • Demonstrable building/maintaining relationships at all levels
  • Influencing & negotiation skills
  • Excellent decision making/problem solving skills
  • Ability to implement and manage change



  • IT related Degree or Diploma or qualification by experience in similar role
  • ITIL V3 or V4


Deadline for applications is 15/10/2020

For more information, call Nova Buchan on 073 393 9731 or send your CV to


Job Features

Job CategoryInformation Technology

Apply Online

A valid email address is required.
A valid phone number is required.