Platform Support Engineer
The Platform Support Team has responsibilities focused on the smooth running of our enterprise cloud, managed private clouds, managed services customer environments and internal cloud environments ensuring server, storage, network, and hypervisor availability is maintained at the highest level. This is achieved by performing routine maintenance, testing failover and back up, implementing best practices etc.
As a senior engineer in the Platforms Support team, you will be responsible for supporting the Tier 1 teams with complex incidents, problem ownership to resolution and performing changes adhering to ITIL principles at all times. You will also be required to support the Tier 1 Team out of hours as part of an on-call rota. In addition, this role will include specific focus on Azure IAAS skills and certifications.
Responsibilities include:
- Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, pro-active monitoring of alerts and status changes etc.
- Perform project related duties with regards to new and changing infrastructure deployments as required.
- Regularly updating customers on progress of incidents, problems and changes by telephone and email.
- Regularly updating ticketing system ServiceNow / Autotask with quality notes detailing progress and actions completed on open incidents, problems, and change requests.
- Completing customer Change Requests, including impact and risk analysis, implementing out of hours where required.
- Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve Platform Support.
- Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted a resolution.
- Find technical solutions to problems where necessary and practical, without compromising the commercial viability of current and future platform solutions.
- To stay up to date and accredited within the current technologies.
- Capturing repeat faults and undertaking root cause analysis.
- Proactive identification of fault trends.
- Where required perform the Lead Engineer role for some key customers on a support, service transition and project basis.
Qualifications
- Microsoft Azure AZ-104: Microsoft Azure Administrator Associate
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
- VMware VCP – VCP-DCV 6.7, VCP-DCV 7.x
- Netapp NCTA, NCDA, NAHSE, NCSE, NCIE SAN
- Dell EMC
- Dell Server certifications an advantage
- MCSA/MCSE an advantage
- ITIL Foundation
Experience
- VMware vSphere 6,x – 7.x
- Dell EMC Storage
- Dell Servers
- Cisco UCS
- Azure IAAS
- Azure AVD
Desirable (Any)
- Good understanding and/or experience on enterprise storage technologies
- Experience of administering/troubleshooting Windows Server.
- Exposure to managing PCI-DSS compliant environments.
- VMware SRM, vSphere Replication
- Experience working on Cisco Nexus Switches
- Experience working on SAN Fabric Switches. (Brocade and Cisco)
- Experience working on VMware NSX and vCloud Director.
- Scripting knowledge. PowerShell, power Cli.
- Knowledge on container technologies such as Kubernetes
The deadline for applications is 2023/04/15
For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za
Job Features
| Job Category | Information Technology |