IT Service Designer Lead

Permanent

Cape Town

Posted 5 years ago

The purpose of the IT Service Designer Lead is to align the service design portfolio with strategic IT technology, solution and service ambitions, whilst applying expertise in designing and developing the end-to-end journey of a service within the context of a service value chain and supporting existing service delivery.

The role leverages on established and implemented practices and governance frameworks throughout the service value chain touchpoints, to design new IT services, processes and other aspects of IT Service Management, whilst ensuring clearly defined contractual functionalities and associated service support models to maximize service continuity and vendor accountability. The IT Service Designer Lead assimilates design principles and methods for transforming strategic business objectives into portfolios of services and service assets, whilst ensuring that the Service Management, General Management and Technical Management Practices advocated by ITIL4 are encompassed in the Service Design frameworks, governance and execution stages.

Qualifications

National Diploma or Degree in IT or related field – (essential)
ITIL v4 foundation Level certification – (essential)

Experience

+6 years’ experience in an IT Service Design or similar role with proven experience and advanced knowledge in designing processes, services or solutions, contractual management for service support models and working across various functional areas within the IT space – legal etc. – (essential).
Solid knowledge and experience on ITIL Service Design frameworks – (essential).
Strong and influential relationship management experience with stakeholders, colleagues and users in pursuit of delivering high quality services whilst maintaining service targets – (essential)
Solid knowledge and experience on evidence- and context-based design – (essential).
Strong proficiency on O365 – (essential).

Deadline for applications is 2022/04/30

For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za

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Information Technology

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