Infrastructure Support Engineer (3rd Line)

Permanent
Cape Town
Posted 1 year ago

Are you an experienced Support Engineer looking for an exciting opportunity to showcase your technical prowess and contribute to complex projects? Look no further! Join a Managed Services Provider, with a strong presence in both the UK and Cape Town, is seeking a skilled 3rd Line Support Engineer to join our close-knit team.

 

Role and Responsibilities:

  • Provide 1st to 3rd line support remotely and on-site for clients across multiple regions.
  • Troubleshoot and resolve hardware and software issues, including liaising with third-party vendors.
  • Work closely with fellow engineers to tackle complex challenges and assist in project rollouts.
  • Collaborate on technical presales, design, and project planning.
  • Maximize system utilization and provide user training when needed.
  • Contribute to maintenance, upgrades, and improvements of clients’ IT systems.
  • Play an active role in project execution and delivery for clients.

 

Essential Skills and Experience:

  • Proficiency in Microsoft Windows (7, 8, 8.1, 10, 11) and Server (2008, 2012, 2012R2, 2016, 2019).
  • Strong knowledge of Cloud Platforms (Azure, Microsoft 365, AWS, Google Cloud).
  • Experience with Microsoft Active Directory, Group Policy, DNS, DHCP, Exchange, and SharePoint.
  • Familiarity with network technologies, firewalls, VPNs, VLANs, and cyber security.
  • Practical understanding of wireless network technologies (UniFi & Meraki).
  • Expertise in IT hardware troubleshooting and resolution.
  • Proficiency in backup technologies (Veeam, MSP360, Live Vault) and Virtualization (Hyper-V, Citrix).
  • Scripting and automation skills (PowerShell).
  • Strong problem-solving abilities and ability to work under pressure.

 

Desirable Certifications / Skills / Experience:

  • Microsoft 365, HP, FortiGate, SonicWall, Dell certifications.
  • Mac OS familiarity.
  • Experience with Autotask PSA and RMM tools.
  • Technical pre-sales and project management experience.
  • Microsoft certifications and SharePoint configuration skills.

 

Other Requirements:

  • Positive attitude and team-player mentality.
  • Willingness to learn, teach, and adapt.
  • Excellent troubleshooting skills with a dedication to finding solutions.
  • Strong organizational and time management abilities.
  • Effective communication and customer-facing skills.
  • Ambitious, detail-oriented, and commercially aware.
  • Comfortable working in a fast-paced environment.

What on Offer:

  • Opportunity to work with a technically advanced team on diverse projects.
  • Flexibility, including potential for remote work.
  • Emphasis on career growth and skill development.
  • Positive and collaborative work environment.
  • Close-knit team with strong support and mentorship.
  • If you’re ready to take your technical expertise to the next level, contribute to challenging projects, and be a key player in a vibrant team, we want to hear from you. Join us in delivering outstanding IT solutions and services to clients worldwide.

Deadline for applications is 2023/09/30

For more information, call Nova Buchan on 073 393 9731 or send your CV to  Nova@capitaledgerecruitment.co.za

Job Features

Job CategoryInformation Technology

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