Citrix Support Engineer (Third Line Analyst)

Permanent

Cape Town

Posted 7 years ago

Our client is looking for a skilled technical engineer to remotely deliver 3rd line support and project services to multiple international customers, in line with contractual SLAs and KPIs. This is an opportunity to work for a large international group that provides managed services to enterprise level customers across a wide range of industries and technologies

Responsibilities

Provide third line incident management (diagnosis, investigation, resolution), as well as technical project implementation services to customers.
Work with incident management, service desk, other technical teams and the customer as required.
Understand SLAs in a production environment and proactively strive to meet the commitments.
Provide detailed and effective communication to internal teams and customers.
Work directly with vendors to identify innovative solutions and actively apply those solutions for customer issues.
Follow through on issues with vendors for a timely resolution.
To be an integral team member identifying and contributing to customer service improvement suggestions, initiatives and solution realisation to all of customers.
Develop and enhance cooperative interdepartmental relationships and communications throughout the company and with individuals external to the company.

Skills, Knowledge and Experience

8+ years’ experience in a Wintel environment
5+ years 2nd line experience
4+ years advanced (Windows 2008 to Windows 2016 R2) experience
4+ years advanced Enterprise Antivirus management (Symantec Endpoint Protection preferred)
4+ years advanced vSphere 5.x or later experience
4+ years advanced Citrix XenApp 6.5 or later experience
Windows CAs, SSL certificates and Public Key Infrastructure
Understanding of IP addressing, subnets, routing, firewall behaviour etc.
Excellent skills in updating technical documentation
Assertiveness in the face of the customer when needing to explain or defend a technical standpoint or approach

Desirable Knowledge/Skills

Storage experience (NetApp preferred)

Qualifications

Microsoft Certified Solutions Expert (MCSE): Server Infrastructure 2012 or 2016
Citrix certification – CCA-V, CCP-V, CCAA or equivalent.

Desirable Qualifications

VMware Certified Professional 6.0 – Data Center Virtualization (VCP6-DCV) or later
ITIL v3 Foundation

Deadline for applications is 20/03/2019

For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za

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Information Technology

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