Operations Support Engineer

Permanent

Cape Town

Posted 3 years ago

The MSC Operations Team is responsible for the smooth running of our customer’s server and platform environments and the initial troubleshooting of customer incidents. The Team supports environments where infrastructure includes, but is not limited to, the Azure Platform, Linux and Microsoft Operating Systems and roles.

The team supports our customers through the resolution of incidents relating to infrastructure as reported by the customer or our monitoring platform, as well as through performing general maintenance based on best practice methods raised through schedule tasks or through our monitoring platforms.

Role Responsibilities:

Responsibilities include:

Day-to-day support and administration of our customer’s server operating systems and hosting platform environments.
Perform project and transition related duties regarding new deployments or development requirements.
Troubleshooting technical faults and providing satisfactory fixes to the customer.
Regularly updating customers on progress of faults by telephone and email.
Regularly updating ticketing system Service Now/Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.
Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required.
Providing administration for managed service customers.
Providing input to customer facing Technical Incident Reports.
Capturing repeat faults and undertaking root cause analysis.
Proactive identification of fault trends.
Maintaining and updating customer technical documentation.
Constant knowledge capture and sharing.
Development of peer relationships with key Suppliers.
Work with the other departments to understand and share technical strategy.

Experience:

Administrating and maintaining the Azure Platform.
Managing Azure AD.
Maintaining and administrating Azure ASR and executing DR Tests.
Maintaining Azure Security Centre compliance.
Administrating Microsoft 365.
Administering and maintaining Azure backups.
Configuring, troubleshooting, and administering and patching Linux systems.
Configuring, troubleshooting, patching and administering the Microsoft Windows Server Operating System (2012, 2016, 2019) and key roles, including Active Directory, DNS, DHCP IIS, FTP and Clustering.

Desirable:

Experience of configuring, troubleshooting, and administering Exchange 2007, 2010 and 2016.
Administration and Configuration of Microsoft System Centre Configuration Manager.
Administration & troubleshooting of storage systems.
Proficient understanding of PowerShell scripting.
Network switching and routing experience.

Qualifications:

Graduate or qualified by experience.
Microsoft Azure AZ-900. (Fundamentals)
Microsoft Azure AZ-103/4. (Administration) – (Desirable)
Microsoft MCSA. – (Desirable)
ITIL Foundation. – (Desirable)

Deadline for applications is 2022/03/30

For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za

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