Microsoft Exchange Support Analyst (Tier 2)
Permanent
Cape Town
Posted 3 years ago
Microsoft Exchange support analyst specialising in email and collaboration technologies, supporting contracted customers. This is an opportunity to work for a large international group that provides managed services to enterprise level customers across a wide range of industries and technologies. Note that this is an infrastructure support role and not focused on user/account administration.
Requirements
- Supporting customers’ messaging and collaboration environments remotely from Cape Town
- Incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework
- Pro-active monitoring using, amongst others, automated tools/reports where available
- Project work for new deployments/migrations/upgrades as required
- Root-cause analysis for complex issues as per the problem management process
- Out-of-hours standby based on a 4 or 5 week rotation
- Ad-hoc out of hours work as required for changes and project work
- Creating and reviewing on a regular basis documentation assisting the team in its day-to-day work
- Assess supported customer environments with a view to suggesting initiatives that could serve to improve the levels of support and service we provide as a team
- Mentor and assist team members when required
Knowledge/Skills
3 -5 years’ experience in the following areas:
- Supporting Microsoft Exchange 2013 / 2016+
- Supporting Office 365/Exchange Online environments
- Supporting Microsoft Lync 2010/2013 / Skype for Business
- Microsoft Teams
- Microsoft SharePoint Online
- Awareness and working knowledge of email security and hygiene products like Symantec Mail Security for Exchange, Mimecast and Cisco IronPort
- Windows AD skills and network protocols and services like TCP/IP and DNS
Desirable Knowledge/Skills
- Mimecast
- Symantec Enterprise Vault
- PowerShell scripting
Qualifications
- MCP, MCITP and/or MCSE certification in Exchange 2013+, and/or Exchange Online/Office 365.
- Certification relating to any or all of Microsoft Lync/OCS/Skype for Business, Mimecast, Enterprise Vault or Exchange Online (desirable)
Deadline for applications is 2022/03/30
For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za
Job Features
Job Category | Information Technology |