Group Delivery Customer Contracts Manager

Permanent
Cape Town
Posted 5 years ago

An opportunity to join a leading international IT managed services company in Cape Town as their Delivery Customer Contracts Manager has opened. This is a managerial position to be accountable for your own work, establish milestones, team objectives and delegate assignments.

 

Main Responsibilities      

  • Provide high level consultancy role within specialist area to peer group, customers and if applicable direct reports.
  • Manage and implement projects relevant to specialist area.
  • Manages, develops and coaches team of staff and implement s performance management solutions where required.
  • Develop and motivate team to help ensure the delivery of function and business targets.
  • Assess situations, issues and opportunities and escalate when appropriate.
  • Acting as a point of escalation on complex issues and providing appropriate support to other team members.
  • Maintain confidentiality in all business-related matters.
  • Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business.
  • Establishes productive relationships and networks at Senior Management level to build and maintain customer relationships.
  • Responsible for managing budget/ P&L to maintain spend in line with budgetary limitations
  • Responsible for the adoption of best practice and service offerings to ensure consistency of service.
  • Makes decisions which impact on the success of assigned projects i.e. results, deadlines and budget.
  • Act in accordance with Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
  • Performance indicators
  • Team and individual objectives fulfilled and delivered to recognised standard.
  • Contribute to business strategy to help grow and develop the business
  • Feedback from managers, peers and customers demonstrates ongoing credibility
  • Demonstrating a creative and analytical approach to problem solving
  • Taking ownership of queries and managing through to a prompt resolution
  • Develop effective working relationships through influencing and advising
  • Performing as a credible capable professional and an expert in the relevant field

Deadline for applications is 15/03/2019

For more information, call Nova Buchan on 073 393 9731 or send your CV to  Nova@capitaledgerecruitment.co.za

Job Features

Job CategoryFinance, Information Technology

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