Group Delivery Customer Contracts Manager
Permanent
Cape Town
Posted 5 years ago
An opportunity to join a leading international IT managed services company in Cape Town as their Delivery Customer Contracts Manager has opened. This is a managerial position to be accountable for your own work, establish milestones, team objectives and delegate assignments.
Main Responsibilities
- Provide high level consultancy role within specialist area to peer group, customers and if applicable direct reports.
- Manage and implement projects relevant to specialist area.
- Manages, develops and coaches team of staff and implement s performance management solutions where required.
- Develop and motivate team to help ensure the delivery of function and business targets.
- Assess situations, issues and opportunities and escalate when appropriate.
- Acting as a point of escalation on complex issues and providing appropriate support to other team members.
- Maintain confidentiality in all business-related matters.
- Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business.
- Establishes productive relationships and networks at Senior Management level to build and maintain customer relationships.
- Responsible for managing budget/ P&L to maintain spend in line with budgetary limitations
- Responsible for the adoption of best practice and service offerings to ensure consistency of service.
- Makes decisions which impact on the success of assigned projects i.e. results, deadlines and budget.
- Act in accordance with Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
- Performance indicators
- Team and individual objectives fulfilled and delivered to recognised standard.
- Contribute to business strategy to help grow and develop the business
- Feedback from managers, peers and customers demonstrates ongoing credibility
- Demonstrating a creative and analytical approach to problem solving
- Taking ownership of queries and managing through to a prompt resolution
- Develop effective working relationships through influencing and advising
- Performing as a credible capable professional and an expert in the relevant field
Deadline for applications is 15/03/2019
For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za
Job Features
Job Category | Finance, Information Technology |