Lead: Incident, Problem & Change Manager

Permanent

Cape Town

Posted 3 weeks ago

Are you passionate about driving IT service excellence? We’re looking for an experienced Incident, Problem, and Change Manager to lead and inspire a dedicated team, ensuring smooth, reliable, and secure IT operations.

What You’ll Do

Lead & Develop: Manage a team of IPCM professionals, fostering growth and a culture of continuous improvement.
Incident Management: Oversee quick, effective incident resolution, minimizing business disruption and ensuring clear communication.
Problem Management: Identify root causes, prevent recurring issues, and boost system reliability.
Change Management: Ensure all changes are implemented safely and efficiently, with thorough risk assessment and stakeholder engagement.
Strategic Growth: Evolve and optimize IPCM processes, using data and industry best practices to drive performance.
Stakeholder Engagement: Build strong relationships across the business, keeping everyone informed and aligned on IT initiatives.

What We’re Looking For

Proven experience in incident, problem, and change management (ideally with ITIL v4 Foundation exposure).
Strong leadership and team management skills.
Excellent communication and stakeholder management abilities.
Analytical thinker with a data-driven approach to improvement.
Experience with ITSM tools (like ServiceNow or ConnectWise) and Office 365.
Project management experience is a plus.

Why Join Us?

You’ll play a key role in shaping our IT service landscape, working alongside passionate professionals who care about making a real impact. If you thrive on solving problems, leading teams, and driving positive change, we’d love to hear from you!

Deadline for applications is 30/06/2025

For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova Buchan

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Job Category

Information Technology, Project Management

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