IT Support Engineer (Tier 2)

Permanent
Cape Town
Posted 12 months ago

An international IT managed services company in Cape Town, is seeking a talented individual to join their dynamic team as a 2nd Line Support Engineer. As part of our team, you will have the opportunity to support their clients remotely and onsite, providing technical support, troubleshooting, maintenance, and project work.

 

Responsibilities:

  • Provide support via email, phone, and remote support to our clients.
  • Visit customer sites/offices in South Africa to troubleshoot, configure, and implement various IT solutions and services.
  • Troubleshoot and fix various IT hardware related issues, including liaising with 3rd party vendors through to resolution.
  • Work directly with senior engineers to resolve complex issues and assist in project rollouts.
  • Be proactive in improving customer IT systems and finding smarter ways to deliver excellent service.
  • Maintain documentation for all systems (hardware and software).

 

Requirements:

  • Minimum 3-4 years of experience in a similar role.
  • Experience with Microsoft Windows 7, 8, 8.1, 10, 11 and Microsoft Server 2008, 2012, 2012R2, 2016.
  • Knowledge of Cloud Platforms (M365 Suite, Azure, AWS & Google Cloud).
  • Strong understanding of Network Technology VLAN, VPN’s, Firewalls, Cyber Security, and IP routing protocols.
  • Experience with Microsoft Active Directory, Group Policy, DHCP, and DNS.
  • Excellent troubleshooting skills and a willingness to find solutions through to resolution.
  • Ability to work in a fast-paced environment and prioritize workloads effectively.
  • Excellent communication and customer-facing skills.

 

Desirable Certifications/Experience:

  • Microsoft 365, HP, Fortigate, SonicWall, Dell Certifications/Experience.
  • Mac OS, Autotask PSA and RMM, Microsoft SharePoint Configuration.
  • Project Management experience and/or certifications.
  • Presales experience preferred but not essential.

 

Other Skills and Requirements:

  • A positive attitude and willingness to go above and beyond for customers and the company.
  • Ability to work independently and as part of a team.
  • Excellent time management and organizational skills.
  • Willingness to learn and develop new skills.
  • Ability to work from home with occasional in-person meetings.

 

Deadline for applications is 15/05/2024

For more information, call Nova Buchan on 073 393 9731 or send your CV to  Nova@capitaledgerecruitment.co.za

Job Features

Job CategoryInformation Technology

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