IPCM Operations Manager
Are you a strong leader passionate about Incident, Problem, and Change Management? Do you thrive in a fast-paced IT environment where your strategic vision and operational expertise make a real impact? If so, we want to hear from you!
About the Role
Join a leading IT Managed Service Provider (MSP) recognised multiple times as Microsoft Partner of the Year. As IPCM Operations Manager, you will lead and mentor a high-performing team while driving the strategy and continuous improvement of IPCM processes. Your work will minimise business disruptions, improve system reliability, and ensure smooth, controlled change implementations.
What You’ll Do
- Lead a skilled IPCM team with clear objectives and strong guidance
- Oversee major incident resolutions to reduce downtime
- Drive problem management to find root causes and prevent repeats
- Manage change processes to balance innovation with risk control
- Set strategic direction aligned with company goals and industry best practices
- Monitor and report on IPCM metrics for senior management
- Collaborate actively with internal teams and offshore partners
- Continuously improve processes through data insights and new technologies
What We’re Looking For
- Proven experience in incident, problem, and change management
- Strong leadership and team management skills
- ITIL certification or equivalent expertise
- Excellent analytical and problem-solving abilities
- Effective communication and stakeholder engagement across regions
- Passion for process improvement and operational excellence
Why Join Us?
- Work with a highly respected Microsoft security and cloud partner
- Make a direct impact on business performance and client satisfaction
- Join a collaborative, expert team with a culture of innovation and growth
Deadline for applications is 30/09/2025
For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za
Job Features
| Job Category | Information Technology |