Technical Support Engineer (Tier 1)

Permanent

Cape Town

Posted 7 years ago

A leading IT managed services company have an opening for an ambitious, energetic Tier 1 Support Engineer to join their backup support team.

The role offers fantastic growth opportunities – work hard, learn as you go and work your way up the support ladder. You’ll be engaging with a range of internationally based clients, so the ideal candidate needs to be well spoken and an excellent communicator. The role itself involves remote support and escalation to the senior support team.

Minimum 1 years hands on experience in an IT Desktop, Server, Backups support role
MCSE/MCP/CCNA certification or qualifications are desirable
Backup experience is non-negotiable.
Logical approach to problem solving, methodical process follower
Excellent communicator and inter-personal skills with good time management
Ability to work effectively under pressure.
Willingness to work shifts
Ability and willingness to learn new technologies & products

Technical skills:

Experienced with backup methodologies and products
Microsoft Productivity Suites (Office 2010 – 2016)
Administration of Microsoft Server 2008 / 2012
Administration of Microsoft Active Directory
Administration of Microsoft Exchange 2010 / 2013 / 2016
Understanding of virtualization technologies
Knowledge of Microsoft Azure
Knowledge of monitoring systems (PRTG)
Knowledge of PSA tools (Autotask, Service Now)
Knowledge of RMM tools (Kaseya, Labtech)

Deadline for applications is 15/12/2019

For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za

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Information Technology

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