Configuration Manager

Permanent

Gauteng

Posted 3 years ago

The SIAM function manages multiple service suppliers by integrating them, so they can collaborate to give the customer great value. The integration introduces the concept of a single, customer-facing logical entity known as the service integrator.

The purpose of Configuration Management under the SIAM function is to identify, record, control, report, audit and verify service assets and configuration items, including baselines, versions, constituent components, their attributes, and relationships. Efficiently and effectively supporting the Service Management processes by providing accurate configuration information. There is a very close cooperation and teamwork with the Change Management process.

One of the main objective is ensuring, managing and protecting the integrity of the assets and configuration items (CIs) and their relations required to control the services.

Role Responsibilities:

Analyse stakeholder requirements
Define and agree the service configuration management approach
Communicate and integrate the service configuration management approach into the organization’s value streams
Manage the complete lifecycle of every CI and the relevant interfaces to external and internal service providers where there are assets and configuration items that need to be controlled.
Define CI model
Follow the CI model
Manage exceptions
Review the CI model
Maintain an AMDB or spreadsheet containing records of all CI assets showing new, issued, stock or damaged, by using the relevant tool for network discoverable assets, Active Directory for user and role configuration, and appropriate processes and procedures for all other assets;
Perform a bi-annual asset reconciliation;
Ensure the AMDB is kept updated as a result of any change to an asset instigated through the Change Management, or Request Management Procedure, through Incident resolution, or as a result of the output of the any asset reconciliation; and
Identify, record and track all hardware items (network attached) within the following categories:
Verify configuration data
Review the verification output
Review and update configuration management processes
Ensure that IT staff members follow CM processes

Delivery Responsibilities:

Improve service to customers by minimising business disruption caused by inaccurate or inadequate configuration information
Provide accurate information on configuration items and their documentation
Enable client to have sight of the current status and history of all defined CIs it uses
Provide and maintain an accurate and up-to-date pictorial end-to-end view of the configuration of the services provided to (or on) the client’s estate
Ensure the client does not breach software licence terms and conditions • Ensure the client maximises its use of hardware assets
Comply with the client’s asset management strategy

Key Performance Indicators:

Frequency of updates
Release downtime metrics
Average number of errors
Rework Metrics
Frequently of changing files
Root cause for late delivery

Skills & Competencies

Ability to track end-of-life and retired CI’s
Manage service providers to record and expose all attributes of CI’s throughout the product or service lifecyle.
Able to conduct audits on configuration items.
Ability to consult the CAB on required changes.
Able to work closely with the PMO in infrastructure projects.

Experience:

4-6 years experience as configuration manager
Good knowledge of the organization, its resources and available information
Good understanding of the service configuration management practice and its role in the SVS MTC
Good understanding of stakeholder requirements, service configuration management methods
and tools, available sources of information, and means of automation
Leadership and communication skills
Good understanding of the agreed approach

Qualifications:

Grade 12
ITIL Foundation qualification
Strong Excel Skills,
2 years’ experience in a similar role,
Technical qualifications would be beneficial

Deadline for applications is 2022/04/30

For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za

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Information Technology

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