Messaging Engineer (MS Exchange)

Permanent

Cape Town

Posted 3 years ago

Messaging support analyst specialising in messaging and collaboration technologies, supporting customers.

Requirements

Supporting customers’ messaging and collaboration environments remotely from Cape Town.
Incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework.
Pro-active monitoring using, amongst others, automated tools/reports where available.
Project work for new deployments/migrations/upgrades as required.
Root-cause analysis for complex issues as per the problem management process.
Creating new and reviewing existing documentation on a regular basis.
Assess supported customer environments with a view to suggesting initiatives that could serve to improve the levels of support and service we provide as a team.
Mentoring and assisting team members on a regular basis.
Identifying knowledge gaps and sharing your knowledge and experiences with your colleagues.
Identify opportunities for improvement and streamline existing processes.
Build good relationships with our customers, Service Managers, Delivery Leadership and your colleagues.

Knowledge/Skills

4-5 years’ experience in the following areas:

Implementing and supporting Microsoft Exchange 2013, 2016 and Office365 (Exchange Online & Sharepoint Online).
Implementing and supporting Microsoft Teams.
Implementing and supporting Veritas Enterprise Vault archiving & journaling.
Knowledge and experience in eDiscovery.
Knowledge and experience in Modern Device Management (MDM) using Intune as a management tool to create & support policies of these devices.
Knowledge and experience using Powershell.
Awareness and working knowledge of email security and hygiene products like Symantec Mail Security for Exchange, Hybrid systems and Mimecast.
A very good understanding of Microsoft Active Directory (AD) and Certificate Management.

Desirable Knowledge/Skills

Implementing and supporting Exchange 2019, Azure Information Protection (AIP), Azure Active Directory (AAD) & Network Load Balancing.
Experienced using litigation technologies and data hosting, as well as knowledge of the General Data Protection Regulation (GDPR) or Protection of Personal Information Act (POPIA).

Qualifications

Microsoft 365 Certified: Messaging Administrator Associate or Teams Administrator Associate or Microsoft certifications relating to Exchange Server 2010 / 2013 / 2016.
Microsoft 365 Certified: Teamwork Administrator Associate or other certification relating to Sharepoint, Mimecast or Enterprise Vault. (Desirable)

Deadline for applications is 2022/04/30

For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za

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Job Category

Information Technology

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Capital Edge Recruitment will use any personal data collected through the job application process for recruitment purposes only and should your application be successful for purposes connected with your employment we will pass your data onto our clients agreed by you upfront and they will treat your data as confidential. Capital Edge Recruitment will not be liable for any damage loss or liability of whatsoever nature arising from the job application process.

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