Microsoft Exchange Support Analyst

Cape Town
Posted 1 month ago

Microsoft Exchange support analyst specialising in email and collaboration technologies, supporting contracted customers. This is an opportunity to work for a large international group that provides managed services to enterprise level customers across a wide range of industries and technologies. Note that this is an infrastructure support role and not focused on user/account administration.


  • Supporting customers’ messaging and collaboration environments remotely from Cape Town
  • Incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework
  • Pro-active monitoring using, amongst others, automated tools/reports where available
  • Project work for new deployments/migrations/upgrades as required
  • Root-cause analysis for complex issues as per the problem management process
  • Out-of-hours standby based on a 4 or 5 week rotation
  • Ad-hoc out of hours work as required for changes and project work
  • Creating and reviewing on a regular basis documentation assisting the team in its day-to-day work
  • Assess supported customer environments with a view to suggesting initiatives that could serve to improve the levels of support and service we provide as a team
  • Mentor and assist team members when required

Essential Knowledge/Skills

  • 2 -3 years’ experience in the following areas:
  • Supporting Microsoft Exchange 2016+
  • Supporting Office 365/Exchange Online environments
  • Supporting Microsoft Lync 2010/2013 / Skype for Business
  • Microsoft Teams
  • Microsoft SharePoint Online
  • Awareness and working knowledge of email security and hygiene products like Symantec Mail Security for Exchange, Mimecast and Cisco IronPort
  • Windows AD skills and network protocols and services like TCP/IP and DNS

Desirable Knowledge/Skills

  • Mimecast
  • Symantec Enterprise Vault
  • PowerShell scripting


  • MCP, MCITP and/or MCSE certification in Exchange 2016+, and/or Exchange Online/Office 365.

Desirable Qualifications

  • Certification relating to any or all of Microsoft Lync/OCS/Skype for Business, Mimecast, Enterprise Vault or Exchange Online

Deadline for applications is 20/09/2021

For more information, call Nova Buchan on 073 393 9731 or send your CV to

Job Features

Job CategoryInformation Technology

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