Senior IT Support Engineer (MS Exchange)

Contract
Cape Town
Posted 2 months ago

The Senior IT Support engineering position has responsibilities focused around the smooth running of our customers computing environment ensuring server, storage, back-up, OS and application availability is maintained at the highest level. This is achieved by performing routine maintenance, testing failover and back up, implementing best practices etc.

Responsibilities:

  • Design, implement and maintain Microsoft Exchange environments.
  • Maintain server availability for customers by performing routine maintenance, failover testing, implementing best practices etc.
  • Maintain internal cloud environment by performing routine maintenance, failover testing, implementing best practices etc.
  • Perform project related duties with regards to new and changing infrastructure deployments required by the customers.
  • Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted a resolution.
  • Regularly updating customers on progress of incidents, problems and changes by telephone and email
  • Regularly updating ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests
  • Completing customer Change Requests, including impact and risk analysis, implementing out of hours where required
  • Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve Server support.
  • Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product
  • Where required perform the ‘Lead Engineer’ role for some key customers on a support and project basis.
  • To stay up to date and accredited within the current technologies.
  • Capturing repeat faults and undertaking root cause analysis.
  • Proactive identification of fault trends.

Experience:

  • Experience in configuring, troubleshooting and administering the Microsoft Windows Server Operating System (2008, 2012, 2016) and key roles, including; Active Directory, DNS, DHCP IIS, FTP and Clustering.
  • Experience in designing, configuring, troubleshooting and administering Microsoft Exchange 2010 – 2016
  • Experience in configuring, troubleshooting and administering VMware ESXi 5.1 – 6.x, vSphere SRM and vSphere Replication.
  • Experience in configuring, troubleshooting and administering Microsoft Hyper-V 2012 – 2016.
  • Experience in administrating Microsoft Azure and Office 365.
  • Experience of administering/scheduling Backup and Replication Solutions (HP Data Protector, Veeam, IBM Tivoli Storage Manager, Backup Exec).
  • Administration and Configuration of Microsoft System Centre Configuration Manager.
  • Experience of configuring, troubleshooting and administering ESET Antivirus solutions.
  • Experience of configuring, troubleshooting and administering Fortinet Appliances.
  • Administration of HP and IBM Tape Libraries.
  • Administration & troubleshooting of storage systems. (Dell SAN Storage, Synology, HP 3PAR, and IBM DS and Storwize)
  • Administration & troubleshooting of Compute Hardware. (Dell, IBM, HP)
  • Administrating Microsoft SQL Server.
  • Network switching and routing experience. (Ubiquiti, Netgear, Dell, HP)
  • Proficient understanding of PowerShell scripting.

 

Qualifications:

  • Graduate or qualified by experience
  • Microsoft MCSA / MCSE
  • Designing and deploying Microsoft Exchange Server
  • VMware VCP
  • Veeam Certified Engineer
  • Fortinet NSE 4 – Professional
  • ITIL Foundation

 

Deadline for applications is 05/30/2019

For more information, call Nova Buchan on 073 393 9731 or send your CV to  Nova@capitaledgerecruitment.co.za

 

Job Features

Job CategoryInformation Technology

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