Senior IT Support Engineer (3rd Line – Backup and Recovery)

Cape Town
Posted 2 months ago

Our client, a global IT Managed Services Company in CT is looking for an experienced Third Line Backup Analyst to join their team.



  • Supporting Veritas NetBackup 7.7.3 and above
  • Microsoft Windows Server 2003/2008/2012 (including Clustering)
  • Veritas NetBackup Appliance knowledge
  • EMC Data Domain knowledge
  • VMWARE or Hyper-V knowledge
  • Be familiar with Tape Library technologies and be able to troubleshoot them, (IBM/Quantum/HP etc.)


The key responsibilities of the role include:

  • Support of Veritas NetBackup and other backup technologies. In some instances designing, and deploying these solutions on technologies on Windows and “Unix” Platforms
  • Offering solutions and workarounds to incidents/problems
  • Working to SLAs and deadlines
  • Prioritising and managing several tasks at a single time
  • Establishing a good working relationship with wider teams and customers alike
  • Keep up to date with advancements in technology
  • Work with a variety of customers to gain a detailed understanding of their requirements
  • Providing On-Call Out of Hours Support
  • Document writing / process creation


Desirable Knowledge, Key Skills and Critical success factors

  • UK Based Support, SC (Security Clearance) essential
  • Be Veritas NetBackup accredited
  • Strong Veritas NetBackup skills.
  • Understanding and knowledge Wintel, Messaging and Collaboration Technologies along with Virtualisation Technologies
  • Self-Driven Individual with the capability to break out of their comfort zone and technology area
  • Knowledge/Understanding of good information security practice from a technical and management perspective
  • Demonstrable knowledge of ITIL v3, ISO 20000 and ISO2700
  • Understanding of Patch & Deployment methodologies
  • Excellent communication skills at all levels
  • Excellent decision making/problem solving skills
  • Strong leadership skills
  • Strong planning and organisation skills
  • Veeam experience
  • Exposure to Virtualisation technologies (VMWare, XenServer and Hyper-V)
  • Understanding of encryption in the backups space (software and hardware)

Deadline for applications is 30/07/2019

For more information, call Nova Buchan on 073 393 9731 or send your CV to

Job Features

Job CategoryInformation Technology

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