Senior Compute Engineer (AIX/SP)

Permanent
Cape Town
Posted 1 month ago

The Senior Computing Team has responsibilities focused around the smooth running of our customers computing environment ensuring server, storage, back-up, OS and application availability is maintained at the highest level.

 

This is achieved by performing routine maintenance, testing failover and back up, implementing best practices etc. As a senior engineer you will be responsible for supporting the Tier 1 Team with complex Incidents, problems and changes adhering to ITIL principles at all times. You will also be required to support the Tier 1 Team out of hours as part of an on-call rota.

 

Role Responsibilities:

  • Maintain server availability for customers by performing routine maintenance, failover testing, implementing best practices etc.
  • Perform project related duties with regards to new and changing infrastructure deployments required by the customers.
  • Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted a resolution.
  • Regularly updating customers on progress of incidents, problems and changes by telephone and email
  • Regularly updating ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests
  • Completing customer Change Requests, including impact and risk analysis, implementing out of hours where required
  • Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve Server support.
  • Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product
  • Where required perform the ‘Lead Engineer’ role for some of key customers on a support and project basis.
  • To stay up to date and accredited within the current technologies.
  • Capturing repeat faults and undertaking root cause analysis.
  • Proactive identification of fault trends.

 

Delivery Responsibilities:

  • Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from the Tier 1 out of hours
  • Attend the Change Advisory Board for customer change requests
  • Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.
  • Attend customer sites for onsite project and support related activities.
  • Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process.
  • Ensure all Customer documentation is kept up to date.
  • Providing input to customer facing Technical Incident Reports.

 

Key Performance Indicators:

  • Maintain and improve customer satisfaction levels
  • Ensure monthly SLA metrics for all customers are achieved.

 

Experience:

Essential (5 – 6 Years)

  • Experience in configuring, troubleshooting and administering IBM AIX.
  • Experience in configuring, troubleshooting and administering IBM Spectrum Protect and TSM.
  • Experience in configuring, troubleshooting and administering IBM Power Hardware and Servers.
  • Experience in configuring, troubleshooting and administering HP and IBM Tape Libraries.
  • Experience in configuring, troubleshooting and administering IBM Storage / SAN Solutions.

 

Desirable: (Any)

  • Experience in configuring, troubleshooting and administering the Microsoft Windows Server Operating System (2008, 2012, 2016) and key roles, including; Active Directory, DNS, DHCP IIS, FTP and Clustering.
  • Experience in configuring, troubleshooting and administering VMware ESXi 5.1 – 6.x, vSphere SRM and vSphere Replication.
  • Experience in configuring, troubleshooting and administering Microsoft Hyper-V 2012 – 2016.
  • Experience in configuring, troubleshooting and administering Microsoft SQL 2014, 2016, 2017
  • IBM DB2, Oracle knowledge and experience.
  • Network switching and routing experience. (Ubiquiti, Netgear, Dell, HP)

 

Qualifications:

  • Graduate or qualified by experience
  • IBM Certified System Administrator – AIX
  • IBM Certified Administrator – Spectrum Protect
  • IBM Certified Specialist – Storage Technical
  • ITIL Foundation

 

Deadline for applications is 15/08/2019

For more information, call Nova Buchan on 073 393 9731 or send your CV to  Nova@capitaledgerecruitment.co.za

Job Features

Job CategoryInformation Technology

Apply Online

A valid email address is required.
A valid phone number is required.