Patch Analyst (Second Line)

Cape Town
Posted 3 months ago

To monitor vulnerabilities; assess impact; report; test and deliver Patch/Release updates and application deployment via agreed tools and processes within SLA.



  • Testing of authorised security and critical patch updates to various operating systems.
  • Deployment of authorised security and critical updates to various Operating Systems, applications and utilities via an agreed toolset and process, with robust rollback.
  • Production of standard reports in line with customer requirements.
  • Production of Audit information for customer estates.
  • Provide service to given SLA’s.
  • Monitor and assess vulnerabilities using agreed toolset and report/make recommendations to client base using agreed processes.
  • Undertake knowledge transfer to customer or third party personnel in the provision of Patch Management.
  • Provide contingency for other team members.
  • Ensure a virtual teaming environment is maintained.
  • Manage escalations in a timely manner.
  • Keep up-to-date with current and future technologies, products and strategies.



  • Attend appropriate technical and personal development training courses
  • Self-develop technical knowledge within applicable Technology toolsets
  • Maintain professional appearance, behaviours and manners at all times. Ensure adherence to Company Policies.
  • Proactively look to improve any tools or processes related to aid / improve the Patch Management service.



  • Certification in a patching or software deployment toolset (e.g. SCCM).
  • Experienced in the use of Microsoft deployment tools: SMS; WSUS and SCCM.
  • Knowledge of other patch management deployment tools such as BladeLogic; BigFix; SCUP; Solarwinds or Flexera (Secunia).
  • Experience in process creation and improvement.
  • Experience of Microsoft server operating systems.
  • Thorough understanding of change processes and risk management.
  • Thorough understanding of what security patching entails.
  • Knowledge of System Management tools.
  • Work to the processes and procedures within a continual service improvement framework.
  • To ensure customer satisfaction by delivering services to SLA in a professional & efficient manner.
  • Excellent customer and vendor relationships. Positive and enthusiastic attitude to all aspects of daily work.
  • Work to an agreed Personal Development Plan (PDP) for personal, professional & technical development.
  • Minimum three years IT support experience.


Desirable Knowledge/Skills

  • SQL database querying and reporting.
  • Current working experience in Microsoft server support.
  • Current working experience in deployment toolsets.
  • Deployment toolset support experience.
  • Application packaging/deployment experience.
  • Build management/deployment experience.
  • Problem or Change Management experience.



  • Microsoft System Center Configuration Manager (2007 or 2012)

Desirable Qualifications

  • Microsoft server certified.
  • SQL Querying/Reporting.
  • ITIL Foundation

Deadline for applications is 30/06/2019

For more information, call Nova Buchan on 073 393 9731 or send your CV to

Job Features

Job CategoryInformation Technology

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