Online Reputation Management Team Lead

Posted 3 years ago

Social media is a great platform to attract new customers and grow your audience. It also presents as an excellent avenue to keep in touch with and manage existing customers, but also creates a channel through which customers provide feedback on their shopping experience, which require resolution and redress.

 

The Social Media Customer Engagement Team Leader assists and supports the Social Media Customer Engagement Manager with managing the social customer care function according to agreed standards, and promoting and protecting the Group’s reputation within social communities.

Job Objectives

  1. Customer Engagement on social media platforms
  1. Assist with the strategic evaluation of reputational risk
  1. Internal Communication:
  1. Reporting
  1. Agency Management

 

Qualifications  

  • Diploma / NQF level 6, Bachelors Degree (3 years) / NQF level 7 in Communication/Social Media/Journalism

 

Experience      

  • At least 3 years Editorial Media journalism
  • At least 3 years Social Media Complaints Management

 

Knowledge and Skills 

  • Good command of English, Afrikaans and African Languages: must understand, written and speak equally
  • Analytical and Critical thinking
  • Social Media Analytics
  • Social Media (Blogging, Facebook, Twitter)
  • Customer Service Complaint handling
  • Reputation Management (Advantageous)

Deadline for applications is 02/15/2022

For more information, call Nova Buchan on 073 393 9731 or send your CV to  Nova@capitaledgerecruitment.co.za

Job Features

Job CategoryCommunications, Customer Service

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