IT Support Engineer (Tier 3)

Cape Town
Posted 3 months ago

An international IT Managed Services company in Cape Town is looking for Wintel Engineer to remotely deliver senior 3rd line support and project services to multiple customers, across a number of technologies, in line with contractual SLA’s and KPI’s.


Main Duties:

  • Provide 3rd line incident management (diagnosis, investigation resolution), as well as technical project implementation services to customers.  Work with incident management, service desk, other technical teams and customers as required.
  • Understand SLA’s in a production environment, pro-actively strive to meet commitments.
  • Provide detailed and effective communication to internal teams and customers.
  • Work directly with vendors to identify innovative solutions and actively apply those solutions for customer issues.  Follow through on issues with vendors for a timely resolution.
  • To be an integral team member identifying and contributing to customer service improvement suggestions, initiatives and solution realisation to all customers.
  • Develop and enhance co-operative interdepartmental relationships and communications throughout the company and with individuals external to the company.
  • Uphold Information Security Policy and report suspected incidents and observed weaknesses to customers.



  • Experience in a Wintel environment
  • Minimum 5 years 3rd Line experience
  • Minimum 5 years advanced (Windows 2008 to Windows 2012 R2) experience
  • Minimum 5 years advanced vSphere 5.x and Hyper-V 2008 R2 or later experience
  • Solid experience with Windows CA’s, SSL certificates and Public Key Infrastructure
  • Excellent understanding of IP addressing, subnets, routing, firewall behaviour etc.
  • Minimum 2 years experience in creating technical designs for the above technologies
  • Strong communication skills (both written and verbal)
  • Documentation skills
  • Assertiveness in the face of the customer when needing to explain or defend a technical standpoint or approach.



  • MCSE:  Server Infrastructure 2012
  • VMWare Certified Professional 5 – Data Center Virtualization (VCP-5DCV)

Deadline for applications is 30/06/2019

For more information, call Nova Buchan on 073 393 9731 or send your CV to

Job Features

Job CategoryInformation Technology

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