IT Support Engineer (Tier 2 – Windows Server Support)

Cape Town
Posted 3 months ago

An international IT Managed Services company in Cape Town is looking to hire a second line Wintel Analyst.

Main Duties/Responsibilities

  • Troubleshoot, diagnose and resolve technical incidents relating to primarily Microsoft infrastructure technologies (Windows Server, AD, DNS, etc)
  • Perform root cause analysis and remediation of problem records
  • Implement infrastructure changes
  • Be the technical implementer of infrastructure projects
  • Perform proactive maintenance, regular health checking and performance management
  • Liaise and closely work with ITIL process based teams such as Incident Management, Change Management and Problem Management
  • Use ITSM toolsets for tracking all work progress



  • Minimum 2 year Windows Server Experience
  • Very strong ability to diagnose and resolve technical issues.
  • Experience in Active Directory backend support (AD, DNS, DHCP, Group Policy, etc.)
  • Understanding of IP addressing, subnets, routing, firewall behaviour etc.
  • Strong communication skills (both written and verbally – English)
  • Server Hardware Management (IMPI) experience – HP/Dell/IBM/UCS
  • VMware Knowledge
  • Citrix Xenapp/Xendesktop Knowledge



  • MCSA/MCSE: Server Administrator on Windows Server 2008 or higher
  • Desirable Qualifications
  • VCP501 (VMware)


  • Shifts ranging between 07:00 – 19:00 (Monday – Friday / UK time)
  • Provide out of hours standby cover on a rotation basis
  • Work some overtime when required and approved
  • Be willing to work some SA public holidays in return for double pay

Deadline for applications is 30/06/2019

For more information, call Nova Buchan on 073 393 9731 or send your CV to

Job Features

Job CategoryInformation Technology

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