Backups & Recovery and Messaging (Team Lead 3)

Permanent
Cape Town
Posted 2 weeks ago

Lead and support a 2nd/3rd line Wintel team of highly technical and professional individuals.  Provide technical expertise and advice. Provide technical input for projects.

 

Projects

Ensure the successful delivery of multiple, concurrent, large scale projects to customers.

Resource Optimisation

Optimize team to create additional capacity for time & material work and additional new business. Improve profitability by controlling overtime costs and resource inefficiencies.

Managing people and Relationships

Manage team members. Participate in or initiate formal customer service reviews. Build good relationships, build rapport, and create confidence in CC service delivery.

Lead formal cross functional customer based team meetings.

Planning

Set team objectives and strategically allocate and structure available resources. Plan for projects and manage active projects taking into account, financials, milestones, deliverables and resource availability. 

Problem Solving

Resolve complex technical and procedural queries presented by key stakeholders.

Decision Making

Use technical and theoretical knowledge to make decisions and advise after the fact

Leadership

Lead, motivate and inspire diverse group of highly professional engineers

Knowledge/Skills

  • Minimum 5 years leadership experience
  • Minimum 8 years’ experience working in IT
  • Strong technical background

Qualifications

  • Leadership/management certification or diploma
  • IT related degree or diploma
  • MCSE/MCITP/Symantec NetBackup, ITIL foundation

Requirements  

  • Lead, develop and manage highly technical customer support engineers to deliver services according to SLA’s and project deliverables.
  • This is foremost a leadership position, but the engineers are highly technical and requires and understanding of the nature of the work to able to guide and direct effectively.

Deadline for applications is 30/01/2019

For more information, call Nova Buchan on 073 393 9731 or send your CV to  Nova@capitaledgerecruitment.co.za

Job Features

Job CategoryInformation Technology

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