Backup & Recovery Analyst (2nd Line)

Cape Town
Posted 2 weeks ago

Backup and Storage Support. Mainly Symantec NetBackup support with the introduction of supporting storage systems from EMC, IBM, HP & DELL.

Backup, Storage Administration and Troubleshooting

  • Administration of the backup environments on a daily basis and also to apply good fault finding skills within the various products.
  • Generate and distribute reports to key stakeholders in a timely manner.
  • Ensure that all the supporting procedures are produced to a high quality.
  • Assist functional teams in collecting reporting data.
  • Assist senior members of the team with capacity planning for the hardware supporting backup and recovery environment.
  • Initiate or raise Change Requests as part of or in support of resolving incidents.
  • Record and report incident resolution and non-resolution escalation.
  • Assist in conducting Root Cause Analysis.
  • Assume full responsibility to progress each ticket logged onto the Ticket Management System.
  • Actively participate in the on-call / standby rotation for product support.
  • Achieve personal targets as set by Team Leader and Manager.
  • Escalate issues to Team Leader.


  • Matric Certificate / National Senior Certificate
  • Symantec NetBackup experience
  • Certification in one or more of the following backup software: HP Data Protector; VEEAM; eVault or any other backup or storage certifications.

Deadline for applications is 30/01/2019

For more information, call Nova Buchan on 073 393 9731 or send your CV to

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Job CategoryInformation Technology

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