Our client an international IT Managed Services company is looking for skilled service desk analysts, this will be a 7 Month contract position. 

The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems.

A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end-user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.

The role of the OCC Event Analyst is to monitor customer systems and infrastructure, to resolve system and application failures and to alert according to company’s process and procedures.